Consultancy agreement

Below you can find the terms of agreement for trading with TaxHelper.
We encourage you to read them carefully before making a purchase.

Tax Helper ApS
Sortedam Dossering 55
2100 København Ø
CVR-nr. 41168455
Web: www.taxhelper.dk
E-mail: ab@taxhelper.dk

1. Application

This advisory agreement contains the following terms and conditions of business (hereinafter referred to as the "Terms") applicable to all products sold on www.taxhelper.dk and sub-domains thereof (hereinafter collectively referred to as the "Website") by Tax Helper ApS (hereinafter referred to as the "Company") that users thereof (hereinafter referred to as "Users" or "Customers") may purchase.

2. Products

The products sold from the Website (hereinafter "Product") depend on the User's input and choice, therefore any error in the User's input or choice is not the Company's responsibility. However, the User may contact the Company at ab@taxhelper.dk to have an incorrect entry changed, if correction is still possible.

3. Price and payment

All prices on the Website are in Danish kroner (DKK) and include VAT. The Customer accepts that the Company may withdraw money from the Customer's available payment methods in accordance with the price of the Product.

The price for the Deduction Check Product is based on an hourly rate of 2.500 kr. including VAT, where the total price is calculated according to time spent. However, the Company will not charge for time spent that exceeds 30% of the tax savings that a Customer achieves through the platform in the best interest of the Customer. For larger and more complex cases, the Company reserves the right to charge an additional payment of up to 5.000 kr. The surcharge is due to the fact that in these types of cases, the Company has a greater resource consumption due to, among other things, more thorough checks of the deductions, increased communication with the Danish Tax Agency and stricter requirements in connection with compliance with other legislation, such as whitewashing. compliance with other legislation, such as the Anti-Money Laundering Act. Regardless of the size and complexity of the case, the Company will never charge a total payment that exceeds 30% of the tax savings that a Customer achieves through the platform in the best interest of the Customer. The tax savings may either be paid by the Danish Tax Agency or offset against tax due or other public debt.

The price of the TaxHelper+ membership is based on a subscription payment. Here, the User pays for the User's tax return to be checked every month so that it is as accurate as possible, see more under point 5. The company has two prices for the membership depending on the payment period. If the User pays annually, the price is 39 kr. per month incl. VAT (468 kr. per year), while if the User pays monthly, the price is 79 kr. per month incl. VAT (948 kr. per year). Both prices are after the free trial period of 1 month, cf. section 5.3. The Company reserves the right to change the price and offer discounts on an ongoing basis.
If the Customer does not pay the price for the membership, the Company reserves the right not to provide the service described in section 5.2.

The Website accepts payment from Dankort, Visa, Mastercard and other common payment cards. The company pays the fee charged by the payment acquirer (those who facilitate payment by credit card). The customer pays any other fees charged by their own card issuer.

4. Deduction check service

4.1 Delivery
Once the Customer has completed the questions in relation to the Company's deduction check service and set up a payment card, the Customer must give the Company access to their TastSelv on skat.dk. Only then can the Company make the reporting to the Danish Tax Agency for the Customer. The Company strives to report within 5 working days, but the Company guarantees that the Customer will always have the deductions reported if the Customer has provided access to TastSelv no later than 7 days before the Danish Tax Agency's deadline for changes in the relevant annual statement. If the Customer already has amounts in the boxes/fields on TastSelv, the Company will overwrite these with the new amount from the Website.

4.2 Right of return
All Users are entitled to a full right of return within 14 days of their purchase of the deduction check service. You can make use of the right of return by contacting TaxHelper at support@taxhelper.dk. However, the right of return lapses if the deduction check has already been delivered as described in section 4.1 above. In such cases, the service has been delivered, after which the User cannot make use of the right of return.

5. TaxHelper+ membership

5.1 Registration
The Customer can register for the TaxHelper+ membership on the Website by selecting TaxHelper+ from the front page. The membership begins on the same day as the Customer signs up.

5.2 Delivery of the service
Once the Customer has created an account for his TaxHelper+ membership and set up a payment card, the Customer must give the Company access to his TastSelv on skat.dk. Only then can the Company check and, if necessary, change the Customer's tax return.

The Company endeavors to check and possibly change the Customer's advance statement once every month, but the Company reserves the right not to do so in certain situations, e.g. if the Company is in doubt about what is correct or lacks input from the Customer. In order for the Company to be able to perform its ongoing check, the Customer must ensure that there is still access to TastSelv.

The Company sends monthly communication to the Customer after the check of the withholding tax return has been made, and the Customer can always keep track of upcoming and previous changes on the Website.

The Company only checks the fields on the withholding tax return that relate to salary income, certain public benefits (which the Danish Tax Agency automatically receives reports of) and certain interest (which the Danish Tax Agency automatically receives reports of). Thus, there are several types of income and interest that the Company does not check, e.g. income related to self-employment and income from shares and e.g. private interest that is not reported to the Danish Tax Agency. The Company also does not check all other fields on the withholding tax return.

The purpose of the TaxHelper+ membership is to ensure that the Customer's withholding tax return is as accurate as possible, minimizing the risk of tax arrears. However, the Company cannot guarantee that the Customer will not have a tax arrears on the next annual statement, as there may be many other factors that affect the annual statement, such as shares, tax on housing, self-employment, deductions, etc.

If the Customer already has amounts in the boxes/fields on TastSelv, the Company will overwrite these with the new amount from the Website.

Purchase of the membership gives the Customer a non-transferable right of use of the service. The right of use is personal and may not be shared with other persons.

5.3 Trial period and right of return
The Company offers a trial period of 1 month, for which the Customer does not pay. After the trial period has expired, the Customer will automatically pay the price for the membership as described in section 3 above.

The Customer can only use the trial period once. If the Customer cancels their membership and comes back at a later date, the Customer will not get another free trial period. This also applies if the Customer creates a new account with a new email address, as the Customer's CPR number will remain the same.

The trial period of 1 month is also the Customer's right of return period. During this period, the Customer has full return rights and is free to cancel the membership at no cost to the Customer. The Customer exercises his/her right to make a return by going to his/her profile and clicking 'Unsubscribe'. The right of return lapses as soon as the trial period expires after 1 month. If the Customer has any questions regarding the right of return, the Customer can contact TaxHelper at support@taxhelper.dk.

5.4 Renewal
The membership is automatically renewed until the Customer chooses to cancel the membership. The membership is renewed with a new membership period of 1 month or 1 year depending on the pricing model chosen by the Customer, see section 3.

5.5 Discount on our Deduction Check service
As a TaxHelper+ member, you can get a discount on our other deduction check service. The discount is calculated as the last 12 months of subscription payments, i.e. if the Customer has been a member for the last 12 months and paid 39 kr. per month, the Customer can get up to 468 kr. in discount on the deduction check. Subscription payments that are more than 12 months old at the time of the deduction check are not included in the discount.

If the deduction check does not find a saving so that the Customer does not have to pay for the deduction check, then the discount cannot be paid out instead or similar. Similarly, if the Customer's payment for the deduction check is less than the earned discount, the difference will not be paid out or similar.

Any earned discount lapses if the Customer cancels their membership. I.e. if the Customer has previously been a member but has canceled their membership before the deduction check, there will be no discount on the service. Similarly, if the Customer has had periods of canceled membership, the discount is only calculated from the period the Customer last signed up for TaxHelper+.

5.6 Termination
The Customer can terminate their TaxHelper+ membership at any time until the end of the current membership period. A membership period runs for 1 month or 1 year depending on the price model (see section 3) starting from the day the Customer purchases the membership.

It is not considered a termination if the Customer simply removes the Company's access to its TastSelv. The Customer must go to the Website and select 'Cancel' under their profile or write to the Company at support@taxhelper.dk.

If the Customer cancels their membership, the Company considers it as the Customer not wanting the Company to make future updates of the Customer's tax. Therefore, the Company will not check or update the Customer's tax return during the notice period. However, the Customer will still have access to the Website during the notice period and can thus see what updates the Customer can make to their tax return.

As mentioned in clause 5.3, any discount earned will be forfeited the moment the Customer terminates their membership.

The Company has the right to terminate the Customer's membership. The Customer will be notified if this is the case.

6. Liability

The Company is responsible for the explanations and calculations of the Products, but can in no case be held responsible for the use of the Website Products, including but not limited to the Website Products not being used correctly by the Customer, for example by entering incorrect information. The Company is therefore not liable for any direct, indirect or consequential loss suffered by the Customer as a result of the incorrect use of the Products. In addition, the Company shall not be liable for any indirect loss, including consequential loss, loss of profits, loss of convention or loss of data, suffered by the Customer as a result of the use of any Product(s).

The Company is not responsible for any reference, link or other reference to any third party website which may be found on the Website and any access or use of third party websites is at the Customer's own risk.

7. Quality assurance

The company's employees who design the individual products have a degree in economics as well as work experience in economics. In addition, all the fiscal elements of the Website have been reviewed by an auditing firm to ensure the quality and accuracy of the Website.

8. Processing of personal data

The Company's rules for processing personal data are set out in the Company's Privacy Policy. This can be found here.

9. Amendments

The company reserves the right to make printing and pricing errors. The Company further reserves the right to make changes to these Terms of Business, for example as a result of changes in legislation.

The Company shall not be liable for any breakdown or failure of access to the Website, loss of power or internet connection, vandalism of the system (whether physical or computer viruses and hacking) or any other conditions or circumstances beyond the Company's control.

10. Information to the customer on insurance matters

In accordance with the Ordinance on Good Practice in Legal Advice, the Company's insurance conditions are stated on a separate page.

The company has taken out liability insurance with TopDanmark Forsikring A/S, Borupvang 4, 2750 Ballerup.

The Company is insured against liability, which means that any liability arising from defects in the Company's Products is covered by TopDanmark Forsikring A/S. The total sum insured amounts to a maximum of DKK 10,000,000 per year and the Company's deductible amounts to DKK 6,083 per claim, without prejudice to Clause 5 of the Conditions regarding liability.

11. Referral programme

A User may choose to participate in the Company's referral program whereby the User refers another person (hereinafter 'the Referred') to use the Product, whereby the User obtains a cash reward (hereinafter 'the Reward') and the Referred receives a discount on the Product. The following conditions apply to the referral program.

11.1 The Reward amounts to DKK 300 paid in cash to the User per successful referral (see clause 11.3). At the same time, the Referrer will receive a 10% discount on his/her first purchase of the Product. If the Referred Person purchases the Product a later time as well, no discount is obtained on this purchase and the User does not obtain any more Rewards on the same Referral. However, there is no maximum on the number of different Referrals a User can receive Rewards for.

11.2 It is not a requirement that the User has purchased the Product. As long as the User has an account with the Company, they can participate in the referral program.

11.3 The Referred Person must be a new customer of the Company and the Referred Person must achieve a tax saving for the User to receive the Reward. The Referred must also not have been a previous customer of the Company.

11.4 Payment of the Reward is made monthly and requires that the User has provided his/her bank details and social security number to the Company. The Company is not responsible for incorrect payments caused by incorrect bank information.

11.5 The Reward is taxable for the User and the Company is responsible for reporting to SKAT as b-income for the User.

11.6 The User will be notified by email when the Referred User (1) creates an account and (2) receives a tax saving. The User will not be notified if the Referred Person does not receive a tax saving.

11.7 The Referred Person agrees that it will be shared with the User when the Referred Person (1) creates an account and (2) receives a tax saving. No personal information such as name, email, specific tax savings or similar will be shared.

11.8 The User must make it clear when referring someone else that it is a personal recommendation and that they are not representing or employed by the Company.

11.9 If the Company suspects that the referral program is being misused, Rewards may be withheld and potentially canceled. If the User does not follow the terms of this entire section 11, then the Company may also withhold and potentially cancel the Reward.

11.10 The Company may suspend or terminate the Referral Program at any time for any reason.

12. Information on means of redress

A complaint about a product or service purchased from the Company may be submitted to the Danish Competition and Consumer Authority's Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Klageløsning via www.forbrug.dk.

The European Commission's online complaints portal can also be used to lodge a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, the Customer must provide the Company's e-mail address ab@taxhelper.dk.

13. Law and jurisdiction

Any dispute arising out of the User's purchase of Products or any dispute arising therefrom, including the scope or validity of these terms and conditions, shall be governed by Danish law and shall be brought before the Copenhagen City Court.

If the Customer has any questions, the Customer is always welcome to contact us at ab@taxhelper.dk.

These terms and conditions were last updated on September 22, 2023.