Personal data is any information that can be directly or indirectly attributed to a specific individual. For example, name, address, e-mail, social security number. The processing of personal data is all forms of handling personal data, including collection, recording, systematic and erasure.
TaxHelper may collect personal information from Users in a variety of ways, including but not limited to when Users use our tax deduction product, make a purchase, pay for a product or engage in other activities on the Website. Users may be asked for name, email address, tax information and credit card information as appropriate. However, Users may visit the Website anonymously and thereby choose not to provide personal information, but this may prevent them from using certain services or functionalities of the Website.
TaxHelper is the data controller for the personal data that we process about you. TaxHelper is therefore responsible for ensuring that your personal data is processed in accordance with applicable laws and regulations, even if data processors are used. It is TaxHelper you should contact if you wish to see your personal data or wish to have your personal data corrected.
We may collect non-personal information about Users as soon as they visit the Website. Non-personal information may include browser name, computer type and technical information about the User's connection to the Website, such as operating system, Internet service provider and other similar information.
The website uses "cookies" to improve the User experience. The User's web browser stores cookies on its hard drive for registration purposes and sometimes to track information about them. Users can choose to set their browser to reject cookies or alert you when cookies are being sent. However, the User should be aware that certain parts of the Website may then have reduced functionality.
Vi kan indsamle og bruge Brugeres personlige oplysninger til bl.a. følgende formål:
Til at gøre brugeroplevelsen mere personlig
Vi kan bruge de indsamlede oplysninger til at forstå, hvordan vores Brugere som gruppe anvender de tjenesteydelser og ressourcer, der tilbydes på Hjemmesiden.
Til at behandle Brugerens moms
Vi kan bruge personlige oplysninger til at tjekke Brugerens moms udregnet på Hjemmesiden.
Til at gennemføre betalinger og levering
Vi kan bruge de oplysninger, Brugeren giver om dem selv, når de gennemfører en bestilling, udelukkende for at kunne servicere denne bestilling. Vi deler ikke disse oplysninger med nogen andre, medmindre dette er nødvendigt for at gennemføre bestillingen (såsom betalingsservice).
Til at sende e-mails
Vi kan bruge Brugerens e-mailadresse til at besvare spørgsmål eller andre forespørgsler fra Brugeren, såfremt der skulle være sådanne.
Til at leve op til gældende lovgivning
Vi kan bruge Brugerens oplysninger til at sikre, at vi lever op til den til enhver tid gældende lovgivning, eksempelvis hvidvaskloven. Derfor kan Brugerens fulde navn indsamles fra Skattestyrelsen for at sikre, at vi iht. hvidvaskloven ved, hvem servicen leveres til.
Firebase
Usage: Firebase is used for hosting servers and authorization of login etc.
Data processing: https://firebase.google.com/terms/data-processing-terms
Google Analytics
Usage: Google Analytics is used to gather information to improve our service and platform
Data processing: https://privacy.google.com/businesses/processorterms/
Stripe
Usage: Stripe is used to receive and refund payments
Data processing: https://stripe.com/us/privacy
Skattestyrelsen
Usage: Skattestyrelsen is used to report tax information for the User and to comply with applicable legislation such as the Danish Money Laundering Act
Data processing: https://www.skat.dk/skat.aspx?oid=1325
Hotjar
Usage: Hotjar is used to gather information to improve our service and platform
Data processing: https://www.hotjar.com/legal/policies/privacy/
Facebook Pixel
Usage: Facebook's Pixel is used to collect information to improve our service and platform
Data processing: https://www.facebook.com/policy.php
TikTok Pixel
Usage: TikTok's Pixel is used to collect information to improve our service and platform
Data processing: https://www.tiktok.com/legal/privacy-policy-eea
Snapchat Pixel
Usage: Snapchat's Pixel is used to collect information to improve our service and platform
Data processing: https://values.snap.com/da-DK/privacy/privacy-policy
ActiveCampaign
Usage: ActiveCampaign is used for sending newsletters and communication with the User
Data processing: https://activecampaign.com/legal/gdpr-updates/gdpr-overview
We have put in place appropriate data collection, storage and processing processes to protect against unauthorised access, alteration, disclosure or destruction of your personal information, payment details and data stored on the Website. Sensitive and private data exchange between the Website and its Users takes place over a secure socket layer (SSL) communication channel.
We do not sell or rent Users' personal information to others. We may share generically aggregated information, not linked to any personally identifiable information about visitors and Users, with our business partners, affiliates and advertisers for purposes, as well as other sharing as described above.
In some cases, we may transfer your data to our IT service providers in countries outside the EU/EEA. Any transfer of your data to a third country will take place in accordance with the applicable rules in GDPR Chapter V.
Data is stored as long as it is necessary or legally required, but never more than a maximum of 5 years after the end of the customer relationship, if it is a legal requirement (for example, for the Company's own accounting or the Money Laundering Act). When the User deletes his account, all data that the Company is not obliged to keep is deleted. For example, the Company is obliged to keep the data on which reports to the Tax Agency are based, whereas data that has not been reported is automatically deleted.
Users may find links to other third party websites on the Website. We do not control the content or links that appear on these sites and are not responsible for the policies of websites that link to or from the Website. In addition, these websites or services, including their content and links, may change periodically. These websites and services may have their own privacy and service policies. Searching and other interaction with other websites, including websites that link to the Website, is subject to that website's own terms and policies.
We may update this privacy policy at any time. When we do this, we will change the date of the last update at the bottom of this page. We encourage Users to periodically check this page for changes to be informed of how we are helping to protect the personal information we collect. In the event of major changes, these will be communicated to Users via email.
Retten til indsigt
Du har ret til at få indsigt i de oplysninger TaxHelper by Shine behandler om dig. Dette betyder at du har ret til at få bekræftet, at der behandles oplysninger om dig samt en række andre oplysninger, såsom tidsrummet oplysninger bliver opbevaret i.
Retten til berigtigelse
Du har ret til at få oplysninger om dig berigtiget.
Retten til sletning
Under nogle omstændigheder har du retten til at få slettet dine oplysninger. Det er omstændigheder, hvor lovhensynet ikke vejer tungere end at slette dine oplysninger.
Du kan læse mere om dine rettigheder på Datatilsynets hjemmeside www.datatilsynet.dk.
Såfremt du ønsker at gøre brug af dine rettigheder skal du kontakte TaxHelper by Shine på asbu@ageras.com
By using the Website, you agree to this Policy and Terms of Service. If you do not accept this policy, please do not use the Website. Continued use of this Website following changes to this policy will be deemed acceptance of such changes.
If you wish to complain about the Company's processing of your personal data, the complaint should be submitted to the Data Protection Authority, which can be contacted in the following ways:
Phone: +45 33 19 32 00
Mail: dt@datatilsynet.dk
Address: Borgergade 28, 5 - 1300 Copenhagen K
We would of course prefer that you also contact us with a view to resolving the challenge. You can find our contact details below.
Hvis du har spørgsmål vedrørende denne privatlivspolitik, Hjemmesidens praksis eller dine handler med Hjemmesiden, er du velkommen til at kontakte os på:
Shine Denmark ApS
Fiolstræde 17b
1171 København K
asbu@ageras.com
Denne politik er sidst opdateret den 12. november 2025
